Company Profile
Agero Inc.
Company Overview
An industry-leading innovator keeping drivers safer and smarter.
Agero is your road forward, delivering innovative cloud-based mobile solutions to some of the leading vehicle manufacturers and largest insurance companies.
Headquartered in Medford, MA with operations throughout North America, we are trusted by more than 100 leading corporations and support over 75 million drivers each year. Our automotive clients represent 75% of new passenger vehicles sold in the U.S and we service 7 out of the top 10 insurance carriers.
Our growing suite of industry-leading product offerings include mobile apps representing the next generation of roadside assistance, location-based services, driver-friendly usage-based services, driver-friendly usage-based insurance (UBI) apps, and state-of-the-art crash notification solutions.
Development engineers and UX and UI designers enabling our clients to bring a seamless mix of digitally-enabled safety and security capabilities – and world-class customer experience – to the side of the road. All while improving accident management solutions for drivers and providing valuable underwriting data to insurance carriers.
Our foundation for creating the next generation of roadside assistance and insurance telematics is strong: For over 40 years, we’ve worked to assure driver safety and security through our roadside assistance leadership and long history of innovative approaches to vehicle and driver services.
Next Generation Roadside Assistance:
Agero is transforming the roadside assistance market with digital technology that streamlines and simplifies driver safety and security while enhancing the customer experience. At the same time, we leverage the many critical touch points of roadside events to help OEMs and insurance carriers to build brand loyalty. Out growing suite of offerings include award winning dispatch software, advanced location spotting technology, real-time roadside incident tracking, turnkey application programming interface (API) integration, and mobile apps including automatic collision notification.
A Leader In The Driver Safety Revolution:
Our usage based insurance (UBI) mobile app engages drivers with real-time driver information and scoring. It even offers personalized driving tips to promoter safer, more efficient driving. We also offer unsurpassed accident scene management capabilities that combine technology, real-world insight, and best-in=class protocols that enable added efficiency that benefits both the customer and insurance carrier.
Unsurpassed nationwide network:
We’re continuing to develop and introduce state-of-the-art technologies to help us manage over 30,000 independent contractors coast-to-coast. Pur team works on a wide range of game-changing dispatch and location tracking products and services that are leveraging real-time capabilities to improve roadside assistance and driver services nationwide.
Company History
Agero Company History
1972
Cross Country Motor Club receives licenses to operate and begins selling motor clubs in the Boston region and beyond.
1977
Cross Country provides motor club program to first automotive distributor.
1981
Cross Country creates a new industry approach by signing up the first national automobile manufacturer for warranty roadside programs.
1984
Cross Country national dispatch network created.
1986
Cross Country creates the first national motorcycle program for roadside benefits.
1988
Cross Country wins Call Center of the Year Award for Excellence.
1989
Cross Country develops and launches the first of its kind comprehensive owner assistance program, providing concierge and roadside benefits.
1990
Cross Country creates the first seamless North American roadside assistance network, combining Canadian and Mexican services for U.S. consumers.
1992
Cross Country introduces dispatched roadside assistance to the insurance industry.
1993
Cross Country administers its first fully outsourced consumer affairs program for the automotive industry.
1994
Cross Country develops the first OEM roadside assistance program for physically challenged motorists.
1996
Cross Country supports its first client with connected vehicle (telematics) services.
2000
Cross Country introduces an industry leading service provider billing and performance portal.
2001
Cross Country introduces closed-loop technology to follow-up with drivers requiring assistance.
2005
Cross Country launches its comprehensive suite of accident management claims services.
2006
Cross Country introduces industry-leading electronic dispatch software to the service provider community.
2007
Cross Country expands its reach internationally with strategic investments in China, providing motorists with a full range of auto and travel-related services.
2008
Cross Country acquires ATX Group, provider of connected vehicle services.
2008
ATX Group enrolls one millionth subscriber in their connected vehicle programs.
2010
ATX Group introduces iRoute™, a downloadable app that extends access to connected vehicle services beyond the dashboard and Web portals to vehicle owners’ smartphones.
2010
Cross Country introduces Automatic Location Spotting, which can quickly and precisely locate motorists requesting roadside assistance even when they’re not sure where they are.
2010
ATX Group enrolls two millionth subscriber in their connected vehicle programs.
2010
ATX Group launches electric vehicle wireless support programs.
2011
Cross Country introduces Roadside Connect™, a smartphone and Internet accessible site that provides motorists with real-time status updates of en-route roadside assistance providers.
2011
Cross Country launches the nation’s first electric vehicle (EV) mobile charger.
2011
Agero is introduced as the new combined brand of Cross Country and ATX, reflecting its position as the most dominant player in the combined connected vehicles services, roadside assistance, and claims management market.
2012
Agero launches cloud-based AgeroView product.
2013
Agero sells Connected Vehicle Services division to SiriusXM Radio, Inc.
Notable Clients
Honda, Toyota, Ford, Nationwide, Progressive, Farmers
Notable Accomplishments / Recognition
Industry Awards: Call Center Excellence, CIO 100, Ford Award World Excellence, Contact Center World # 1 Ranking for Best Practices, Tele-service Agencies - Top 50
Certification: COPC
Benefits
- Holiday Pay
- Life Insurance programs
- Auto purchase discount programs (select makes)
- PepBoys service discounts
- Verizon Wireless, AT&T Mobility discount programs
- BJs Wholesale & Sam's Club discounts
- Dell Computer discounts
- On-Site special events
- Cross Country Perks program
- Wellness Program and Special Events