Description

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. Driving an automated, self-service future through centralized, best-in-class document management. Our Store My Documents vertical provides enterprise-scale document repositories that enable critical business processes while adhering to firm-wide Records Retention Policies.

As a Product Manager in Fulfillment and Archive Services (FAS), you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. You will also mentor and coach Product Analysts, building a high-performing product team.

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Operate effectively in a data-intensive environment with large archival and historical datasets.
• Understand backend processing flows and connect data across systems to identify root causes, uncover opportunities, and improve product decisions.
• Communicate complex technical and analytical concepts clearly to non-technical stakeholders and senior leaders.
• Translate business needs into clear user stories, technical requirements, and prioritized backlog decisions for engineering and data teams.
• Partner closely with engineering, architecture, operations, controls, and compliance teams to deliver scalable, resilient, and stable solutions.
• Use product, operational, and data insights to inform roadmap trade-offs and continuous improvement decisions.
• Mentor and coach Product Analysts on product management best practices, including problem framing, solution design, prioritization, adoption strategy, and delivery excellence.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• BS/BA degree or equivalent practical experience.
• Demonstrated ability to translate analytical and technical work into clear, actionable requirements for engineering and data teams.
• Strong communication skills, including the ability to explain complex concepts to non-technical audiences.
• Strong prioritization, decision-making, and execution capabilities in cross-functional environments.
• Experience working with large data sets and backend process dependencies in enterprise platforms.
• Demonstrated ability to mentor and develop junior product talent, including Product Analysts.

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• AWS Certified Cloud Practitioner or similar familiarity with AWS or other Cloud platforms
• Strong command of product performance metrics, value measurement, and outcome-based roadmap management.

This is a full-time in-office position located in Columbus, OH

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

\n Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.\n
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\n Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.\n