Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.
Senior Product Manager, Digital Client Experience
Summary
The Senior Product Manager, Digital Client Experience is a senior individual contributor role responsible for shaping the end-to-end digital journey within Asset Servicing. This role aligns initiatives across platforms, channels, and segments, identifies client needs and tradeoffs, and turns priorities into strategies that drive measurable business and client outcomes.
Working closely with digital solutions, UX, technology, and product teams, this role ensures capabilities come together across the digital ecosystem, aligns stakeholders, and improves how clients engage with our platforms.
Success in this role requires strong partnership across business, technology, and UX teams, along with sound judgment on when to lead through influence, build alignment, or defer to specialized expertise. Performance will be measured by stronger prioritization, improved journey coherence, increased digital adoption, and progress against business and client goals.
Key Responsibilities
Own the strategy, alignment, and continuous improvement of the Asset Servicing client digital journey.
Champion a client-centric digital approach to engagement, advice, and growth.
Define problems clearly before advancing solutions, ensuring teams are aligned on client needs, business goals, constraints, and success measures.
Define intended outcomes and translate them into actionable strategies in collaboration with digital solutions and UX practices, sequencing initiatives across platforms.
Identify where clients need shared capabilities versus differentiated digital experiences across segments, products, or channels.
Partner with business stakeholders to clarify objectives, identify root problems, and align execution with client needs.
Communicate client digital journey priorities through consolidated milestones, decision frameworks, problem statements, and executive updates that make direction, tradeoffs, and success measures clear.
Drive increased utilization, effectiveness, and adoption of our digital platforms.
Experience and Knowledge
Formal education or demonstrated experience in product management, product strategy, or a related field.
10+ years of relevant experience in digital product management or product strategy.
Experience within the financial industry is a plus but not required.
Expertise in journey mapping, prioritization, stakeholder management, and collaboration with cross-functional teams, including engineers, UX designers, and executive leadership.
Proven track record of managing and scaling systems or comparable digital products within complex organizations, achieving measurable objectives and delivering return on investment.
Strong stakeholder engagement and communication skills, with the ability to understand and translate needs into effective solutions.
Commitment to continuous learning, professional development, and staying up to date on industry trends.
Track record of navigating ambiguity, surfacing tradeoffs, and guiding teams toward practical, evidence-based solutions.
Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)
#Hybrid
Salary Range: $164,600 - 288,000 USD
Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.
Working with Us:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.
We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater
Reasonable accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected] .
We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
Apply today and talk to us about your flexible working requirements and together we can achieve greater.
